Refund policy
Refund Policy
Once an order has been delivered and should you choose to return/exchange it, you may do so within 3 days of receipt of the order. Following conditions are eligible for refund/exchange
- The order received was damaged, torn or soiled
- Incorrect article
- The article finish or dimensions are different than what was communicated
- Pictorial proof for refund/exchange eligibility should be provided via email/Whats-app (withing the stipulated time) before dispatch of the original product for exchange/refund.
- Goods to be returned should be unopened/ unused/ contain all accessories provided with at time of purchase with the following condition
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- The product is brand new, unused, unopened and uninstalled
- The original packaging, screws, templates, manuals and any documentation originally provided with the product are present at the time of return
- If a claim is raised for an exchange product, a replacement product will be dispatched immediately upon receipt and inspection of the original product ensuring the original product is free from any damage, misuse and eligible for refund. In case the product is not eligible for refund, the same will be dispatched again to the buyer with collect charges for courier.
- Electronic products are non refundable, proof of functionality would be provided before delivery.
- Courier cost for returns and exchange would be borne by the customer.
- 3 working day time for bank transfer and a 7 working day time for COD and Credit Card transactions will be required to process the refund.
- If the purchase was made against Credit Card or Cash on Delivery, a 2% banking transaction fee shall be deducted from the order amount.
- Items sold on Sales or Promotions shall not be refunded/exchanged.
We hope you are fully satisfied with your purchase and the service provided, however, should you need to reach out to us for any complaints feel free to call or write to us at:
0334-1111242 (Message Only)
021-111-111-242
